Technical Service

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Technical Service

Expert Support That Powers Performance and Innovation

In today’s complex formulation landscape, delivering safe, stable, and high-performing products requires more than just ingredients — it requires the right technical expertise. Onnovo’s Technical Service offering is designed to be an extension of your R&D and production teams, providing tailored guidance, troubleshooting, and optimization support at every stage of the product lifecycle.

From microbial control to formulation development and performance validation, our global team of technical specialists helps you overcome formulation challenges, reduce costs, and accelerate time-to-market — all while ensuring regulatory and application-specific compliance.

What We Offer

Whether you’re developing a new product or improving an existing one, our team provides targeted recommendations for preservative selection, dosage optimization, compatibility, and long-term stability. We help customers fine-tune their formulations to maximize performance, shelf life, and cost-efficiency — without compromising on quality.

We use advanced microbiological diagnostics and analytical techniques to assess contamination risks and preservative effectiveness. This includes challenge testing, minimum inhibitory concentration (MIC) testing, and stability analysis. Our labs can detect even low-level microbial threats that may not be captured in standard in-house testing.

Different applications demand different solutions. Our experts understand the nuances of each market segment — from coatings, construction materials, and HI&I to personal care and industrial fluids. We ensure that preservatives and performance additives are optimized for your product’s specific end-use environment, pH range, and physical characteristics.

Working closely with our Field Testing Program, our technical team designs and interprets real-world exposure tests to validate product durability and efficacy. These insights ensure your products withstand the test of time — whether they’re exposed to weather, wear, moisture, or microbial stress.

Formulation issues like separation, instability, degradation, or microbial resistance can derail your development timeline. Our technical team acts fast to diagnose and solve the root cause, helping you get your project back on track with minimal disruption.

Looking to stay ahead of market trends or develop a new product line? We actively collaborate with customers on next-generation solutions — from low-VOC paints to sustainable cleaning formulations — helping you innovate while staying compliant and competitive.

Why It Matters

  • Faster Time-to-Market: Avoid development delays with rapid expert input.
  • Improved Product Quality: Refined formulations perform better, last longer, and satisfy customer expectations.
  • Lower Risk: Prevent contamination, degradation, and costly reformulations through proactive technical support.
  • Access to Global Expertise: With Technical Service Centers across key regions, we provide localized insight backed by global best practices.

Case in Point

A personal care manufacturer was facing instability in a newly launched body lotion line — the product was separating under warm storage conditions and showing microbial growth after just a few weeks. Onnovo’s Technical Service team reformulated the preservation system for improved thermal and microbial stability, adjusted the emulsification process, and added a humidity-stable co-preservative. The result? A product with a stable shelf life of over 12 months — and a successful market re-launch.

To read more about our antimicrobial efficacy testing, read this detailed blog post

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